Customer Reviews
9 days
Bilbao → Bilbao
Marco Polo
Had a great time with a wonderful camper.
Nothing to complain about, very nice that we were helped in Dutch 😁.
Maybe a guide with highlights in the area.
Placing wheel chocks horizontally at the campsite would be nice. Had a great time with a wonderful camper.
Superfijne tijd gehad met een heerlijke camper.
Niets aan te merken, heel fijn dat we in het Nederlands geholpen zijn 😁.
Misschien een gidsje met highlights in de omgeving.
Wielblokken voir horizontaal neerzetten opcamping zou fijn zijn Superfijne tijd gehad met een heerlijke camper.
Had a great time with a wonderful camper.
Nothing to complain about, very nice that we were helped in Dutch 😁.
Maybe a guide with highlights in the area.
Placing wheel chocks horizontally at the campsite would be nice. Had a great time with a wonderful camper.
21 days
Bilbao → Bilbao
VW Grand California
The check-in was done by an intern. The explanation was clear, but she did not explain the most difficult part, namely the display. Fortunately, the friendly boss did that just before we left.
It is positive that an intern gets a place in the company, but we had more confidence in the sympathetic boss. We had a problem finding the company. Nowhere on the industrial estate did we find any indications of where to go. The large garage door was closed, only a small door was open. Make sure that Indie campers are clearly visible through banners, directions, etc.
Finally, it is important to show interest in the customer's journey.
De check-in werd gedaan door een stagiaire. De uitleg was duidelijk, maar ze heeft het lastigste onderdeel nl. het display niet uitgelegd.Gelukkig heeft de vriendelijke baas dat net voor we vertrokken waren wel gedaan.
Het is positief dat een stagiaire een plaats in het bedrijf krijgt, maar wij hadden meer vertrouwen in de sympathieke baas. Wij hadden een probleem bij het terug vinden van het bedrijf. Nergens op het bedrijventerrein vonden we aanwijzingen waar we heen moesten. De grote garagedeur was dicht, alleen een kleine deur stond open. Zorg dat Indie campers goed zichtbaar is door bv banners, richtingaanwijzingen ed.
Tot slot is het belangrijk om belangstelling te tonen naar de reis van van de klant.
The check-in was done by an intern. The explanation was clear, but she did not explain the most difficult part, namely the display. Fortunately, the friendly boss did that just before we left.
It is positive that an intern gets a place in the company, but we had more confidence in the sympathetic boss. We had a problem finding the company. Nowhere on the industrial estate did we find any indications of where to go. The large garage door was closed, only a small door was open. Make sure that Indie campers are clearly visible through banners, directions, etc.
Finally, it is important to show interest in the customer's journey.
12 days
Bilbao → Bilbao
VW California Premium
The check-in was too short, and the instructions did miss important points including the water tank, tubes with different adapters as well as the navigation of the display. The camper was in a great condition and all the stuff was there, unfortunately we had to figure out quite a lot on our own in the first couple of days. All in all we were still happy about the quick start and the great standard of the van. The check-out was much more comfortable and the staff was very helpful. After a quick check of the car, we were able to leave and continue our journey. We received all the information about the deposit and the next steps. Thank you for the van and hopefully we see each other for a next trip
The check-in was too short, and the instructions did miss important points including the water tank, tubes with different adapters as well as the navigation of the display. The camper was in a great condition and all the stuff was there, unfortunately we had to figure out quite a lot on our own in the first couple of days. All in all we were still happy about the quick start and the great standard of the van. The check-out was much more comfortable and the staff was very helpful. After a quick check of the car, we were able to leave and continue our journey. We received all the information about the deposit and the next steps. Thank you for the van and hopefully we see each other for a next trip
13 days
Bilbao → Bilbao
Nomad
More camper options for 5 people ;) and offer an optional shuttle service for the route Bilbao Airport - Bilbao Pick Up Station. Much more storage space than we thought! But we were glad we only arrived with hand luggage.
Mehr Camperoptionen für 5 Personen ;) und einen optionalen Shuttleservice für die Strecke Bilbao Flughafen - Bilbao Pick Up Station anbieten. Deutlich mehr Stauraum, als wir gedacht haben! Wir waren aber froh nur mit Handgepäckkoffern angereist zu sein.
More camper options for 5 people ;) and offer an optional shuttle service for the route Bilbao Airport - Bilbao Pick Up Station. Much more storage space than we thought! But we were glad we only arrived with hand luggage.
25 days
Bilbao → Madrid
Atlas 5
The team at Indie Campers went over & beyond our expectations to ensure that our journey was the best adventure possible. Care & safety of uppermost importance, well worth investing in Indie Campers as your choice of touring. Lifetime of happy memories xx Fabulous service, easy communication, highly recommended this wonderful experience. The van had all the facilities needed for a happy camp xx
The team at Indie Campers went over & beyond our expectations to ensure that our journey was the best adventure possible. Care & safety of uppermost importance, well worth investing in Indie Campers as your choice of touring. Lifetime of happy memories xx Fabulous service, easy communication, highly recommended this wonderful experience. The van had all the facilities needed for a happy camp xx
7 days
Bilbao → Madrid
VW California Premium
We ordered a portapotti which unfortunately did not operate correctly. The flush pump button was split so we had water spurting out on the floor. This needs to be checked before handing over to customers. We had no plastic glasses/tumblers so had to make do with mugs. It would have been nice to had some teaspoons. We missed advice if any at booking that no tea towel was provided. Igor @ Bilboa and Jonny @ Madrid were excellent. Thanks "Go Indie"!! Maurice & Gillian
We ordered a portapotti which unfortunately did not operate correctly. The flush pump button was split so we had water spurting out on the floor. This needs to be checked before handing over to customers. We had no plastic glasses/tumblers so had to make do with mugs. It would have been nice to had some teaspoons. We missed advice if any at booking that no tea towel was provided. Igor @ Bilboa and Jonny @ Madrid were excellent. Thanks "Go Indie"!! Maurice & Gillian
8 days
Bilbao → Bilbao
Nomad
The check-in was really great, we just weren't shown the bathroom tap working so when we wanted to use it later that evening there was no water coming out. It turned out the hose was twisted and was stopping the water from flowing, but if it had been caught at check-in it could have been looked at straight away, good it wasn't something that required extensive repairs and we managed to fix ourselves. It's our second time using IndieCampers and we loved it again so much. We rented the same model of van twice. The Nomad is a great great, it has everything we needed for a trip around the Basque Country. It was easy to keep, had enough room and amenities that make traveling in a van easy (stove, fridge, shower, loo). We can't wait for the next trip!
The check-in was really great, we just weren't shown the bathroom tap working so when we wanted to use it later that evening there was no water coming out. It turned out the hose was twisted and was stopping the water from flowing, but if it had been caught at check-in it could have been looked at straight away, good it wasn't something that required extensive repairs and we managed to fix ourselves. It's our second time using IndieCampers and we loved it again so much. We rented the same model of van twice. The Nomad is a great great, it has everything we needed for a trip around the Basque Country. It was easy to keep, had enough room and amenities that make traveling in a van easy (stove, fridge, shower, loo). We can't wait for the next trip!
5 days
Bilbao → Bilbao
Nomad
The only thing was a few forks, a large knife and a cutting board. An incredible experience, the colleagues at the Bilbao centre were very friendly, especially Jorge, who treated us very closely and correctly, giving explanations and a warm welcome.
Thank you very much
Lo único unos tenedores, cuchillo grande y una tabla para cortar. Una experiencia increíble, muy amables los compañeros del centro de Bilbao, especialmente Jorge, que ha tenido un trato muy cercano y correcto, dando explicaciones y una cálida bienvenida.
Muchas gracias
The only thing was a few forks, a large knife and a cutting board. An incredible experience, the colleagues at the Bilbao centre were very friendly, especially Jorge, who treated us very closely and correctly, giving explanations and a warm welcome.
Thank you very much
2 days
Bilbao → Bilbao
Marco Polo
Kitchen kit a little dirty Very good experience without any problems.
Kit de cocina un poco sucio Muy buena experiencia sin ningún problema.
Kitchen kit a little dirty Very good experience without any problems.
3 days
Bilbao → Bilbao
Nomad
Juan and Igor have been lovely!! The van has been fantastic and comfortable
Juan e Igor han sido encantadores !! La furgo ha sido fantástico y cómoda
Juan and Igor have been lovely!! The van has been fantastic and comfortable
2 days
Bilbao → Bilbao
Nomad
The kitchen utensils were a bit dirty. I would try to improve this aspect for the next time. Otherwise everything was great. Thank you for the great service received on the day of picking up the van, Jorge treated us wonderfully! Likewise, an experience that I would recommend to everyone!
Los utensilios de cocina estaban algo sucios. Para la siguiente intentaría mejorar este aspecto. Por lo demás todo genial. Gracias por la genial atención recibida el día de recogida de la furgoneta, Jorge nos trató de maravilla! Así mismo una experiencia que recomendaría a todo el mundo!
The kitchen utensils were a bit dirty. I would try to improve this aspect for the next time. Otherwise everything was great. Thank you for the great service received on the day of picking up the van, Jorge treated us wonderfully! Likewise, an experience that I would recommend to everyone!
2 People
3 days
Bilbao → Bilbao
Nomad
Very good service from the guys both when picking up and when delivering the van! Highly recommended Very good service from the guys both when picking up and when delivering the van! Highly recommended
Muy buena atención por parte de los chicos tanto en la recogida como al entregar la furgo! Muy recomendable Muy buena atención por parte de los chicos tanto en la recogida como al entregar la furgo! Muy recomendable
Very good service from the guys both when picking up and when delivering the van! Highly recommended Very good service from the guys both when picking up and when delivering the van! Highly recommended
